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27th June 2006
Drafting & managing outcomes-focussed SLAs
SLAs are an effective tool for managing and improving performance of contractors, however they are often used inappropriately. Understand exactly where SLAs can be used for the most benefit and common problems that can be easily avoided with a little bit of smart thinking.
• Gaining maximum benefit from your SLAs - crucial ingredients
• What SLAs shouldn’t be used for
• Common problems to avoid
Michael Wigley, Principal, Wigley & Company
Click here to register online with Conferenz
Date: Tuesday, 27 June 2006
Time: 3:20pm - 4:00pm
Last updated:
